DELL’s excellent customer service

My online chat with Dell customer service regarding making a bill payment (my payment is not due for a few weeks, I was just trying to make use of a gift card I received – a rebate from Cingular – a check would have been BETTER…HELLO CINGULAR! Anyway, here is the online chat with Dell:

3:44:20 PM

System
Your chat session will begin shortly.

System
Connected with R****** T***** (name changed to protect the innocent)3:45:41 PM

R****** T***** (name changed to protect the innocent)
Thank you for contacting Dell Customer Service Chat. My name is R****** How may I help you?
3:46:19 PM

Dawn Lovitt
i would like to make a payment to my account using a visa gift card and can not seem to find where I can do that
3:46:46 PM

R****** T***** (name changed to protect the innocent)
I will look into this for you right away.
3:46:58 PM

Dawn Lovitt
thank you
3:47:06 PM

R****** T***** (name changed to protect the innocent)
You are welcome.
3:47:11 PM

R****** T***** (name changed to protect the innocent)
Please verify the full name on the account.
3:47:19 PM

Dawn Lovitt
Dawn R. Lovitt
3:47:36 PM

R****** T***** (name changed to protect the innocent)
Thank you for the verification.The records show that your current e-mail address is dawnlovitt@serviceprovider.yay, is that correct?
3:47:41 PM

Dawn Lovitt
yes (email address above was changed to protect ME)
3:48:11 PM

R****** T***** (name changed to protect the innocent)
Are you referring to making payments to words (she misspelled it, not me) your dell preferred account??
3:48:19 PM

Dawn Lovitt
yes
3:48:41 PM

Dawn Lovitt
i have been given a gift card and would like to use it toward this payment
3:49:46 PM

R****** T***** (name changed to protect the innocent)
Dawn, I would like to inform you that you can’t use the visa gift card to make a payment to words (she did it again) the account.
3:49:59 PM

Dawn Lovitt
you dont accept Visa?
3:51:18 PM

Dawn Lovitt
hello?
3:52:06 PM

R****** T***** (name changed to protect the innocent)
Dawn, you can use only your checking account to make payments.
3:52:21 PM

Roselin Thomas
For further information I request you to contact dell financial at 800 915 3355. They work from Monday to Friday between 7 am to 9pm CST.
3:52:48 PM

Dawn Lovitt
so, could I use my debit card? (yes, I was ignoring her direction…I was curious)
3:53:51 PM

R****** T***** (name changed to protect the innocent)
i am afraid you can’t.
3:54:01 PM

Dawn Lovitt
can you explain why?
3:54:16 PM

Dawn Lovitt
it is from my checking account. (she said “you can use only your checking account to make payments.”)
3:55:36 PM

R****** T***** (name changed to protect the innocent)
Dawn, as I informed for further information I request you to contact dell financial at 800 915 3355. They work from Monday to Friday between 7 am to 9pm CST.
3:55:56 PM

R****** T***** (name changed to protect the innocent)
Is there anything else apart from this I can assist you with?
3:56:04 PM

Dawn Lovitt
well, no (she did not REALLY assist me to begin with…)
3:56:11 PM

R****** T***** (name changed to protect the innocent)
Thank you.

——————————————————————
SO, with that, know that I have needed to use their pay by phone option before. For some reason Dell can not seem to send me a statement on a regular basis to save my life. I have it on my calendar to go online and check my account every two weeks to make sure it is current…I should not have to do this. Anyway, when you pay by phone or online they charge you anywhere from $9.95 – $13.95. Even in this case where I was trying to get ahead of my payment. What WONDERFUL customer service.

$88.79

As promised I went comparison shopping for the items I received through my order to Angel Food Ministries and here are the results:

2 lb Lasagna w/ Meat Sauce – $6.99
2 lb OnCor Mastaccioli w/ Meatballs – $2.50
3 lb Popcorn Chicken – $8.02
5 lb Breaded Frying Chicken – $14.08
2 lb (4) Hamburger Steaks – $4.98
12 oz (6) Sandwich Steaks – $3.79
7 oz Mac N Cheese – $0.45
8 oz Jiffy Buttermilk Biscuit mix – $0.83
10 oz Peanut Butter $1.48
15 oz Cut Pears – $1.25
8 oz Sliced Pineapple – $0.69
1 lb California Blend Vegetables – $2.43
1 lb Carrots – $1.38
24 oz French Fries (steak cut) – $1.50
10 pack Frozen Waffles – $1.05
8 pack Hot Dogs – $1.50
16 oz Bean Soup mix – $2.25
1 (30 oz)Pumpkin Pie – $6.19
———————————–All of the above for $61.36
32 oz (4) New York Strip Steaks – $13.98
1.5 lb (4) Pork Loin Chops – $6.18
1 lb (4) Italian Sausage – $2.98
16 oz (4) Chicken Breast (boneless/skinless) $ 4.29

———————————–Plus the above items for $27.43

Grand Total of $88.79

A savings difference of $45.79

All of the above prices are the lowest possible price I could find for each item.
Please know that if I would have just gone shopping, those are not the actual “brands” I would have purchased – I prefer Kraft brand Mac N Cheese, I would have purchased pre-made Pillsbury biscuits, I would have purchased 4 New York Strips which each weighed 12 ounces and therefore spent an additional $6.99 on just that item alone. The chicken breasts I would have purchased from the meat counter would have weiged in at around 2 pounds and cost twice as much as well.

$43.00

The following picture (to help you with proportions) is taken on my kitchen table.

I received all of THIS:

In case you can not tell exactly what it is due to the plain, no brand packaging. (and the poor picture quality) Here is a list:

2 lb Lasagna w/ Meat Sauce
2 lb OnCor Mastaccioli w/ Meatballs
3 lb Popcorn Chicken
5 lb Breaded Frying Chicken
2 lb (4) Hamburger Steaks
12 oz (6) Sandwich Steaks
7 oz Mac N Cheese
8 oz Jiffy Buttermilk Biscuit mix
10 oz Peanut Butter
15 oz Cut Pears
8 oz Sliced Pineapple
1 lb California Blend Vegetables
1 lb Carrots
24 oz French Fries (steak cut)
10 pack Frozen Waffles
8 pack Hot Dogs
16 oz Bean Soup mix
1 (30 oz)Pumpkin Pie
———————————–All of the above for $25.00

32 oz (4) New York Strip Steaks
1.5 lb (4) Pork Loin Chops
1 lb (4) Italian Sausage
16 oz (4) Chicken Breast (boneless/skinless)

———————————–Plus the above items for $18.00

Grand Total : $43.00

There is a local church that is a host site for Angel Food Ministries.

The local host site for the Granger, Indiana area is Calvary Chapel and their website is www.calvarychapelgranger.org

To put this in perspective: There are enough “Main Entree” (meat portion -if you will) items to make dinner for my family of 4 for 10 days. (Mind you a couple of them have enough to make 2 or 3 meals.) Plus there are some veggie options and carb options, and some fruit, and breakfast, and PIE…for only FORTY-THREE BUCKS! Let me repeat: $43.00!

Here is the basics:

Once a month Calvary Chapel places an order to Angel Food Ministries.

On their site they provide that months “menu” along with any “specials”

You must purchase the entire menu (which is what is listed above for $25.00) and it is ALWAYS $25.00. You can purchase as many UNITS of the menu as you would like. However, you must purchase at least 1 unit in order to purchase any specials. The specials are usually $18.00. and you can see above all the meat that was included in the special that I purchased. Once you order 1 UNIT of the primary menu, you can order as many “specials” units as you like.

There is a deadline for ordering each month and pick up seems to be 10 – 12 days after the deadline date. The only drawback can see for some is putting extra money into the food budget to by groceries “in advance” and have to wait to recieve it. For those people on public assistance such as food stamps or EBT cards…they accept them. Last time I checked they stated that if there is no balance on your EBT card they will wait to post until your card is credited again.

I am going to go to the grocery store this weekend and try to comparison shop the items I received and see what I would have spent at a local grocery store. I will be sure to post that as well.