DELL’s excellent customer service

My online chat with Dell customer service regarding making a bill payment (my payment is not due for a few weeks, I was just trying to make use of a gift card I received – a rebate from Cingular – a check would have been BETTER…HELLO CINGULAR! Anyway, here is the online chat with Dell:

3:44:20 PM

System
Your chat session will begin shortly.

System
Connected with R****** T***** (name changed to protect the innocent)3:45:41 PM

R****** T***** (name changed to protect the innocent)
Thank you for contacting Dell Customer Service Chat. My name is R****** How may I help you?
3:46:19 PM

Dawn Lovitt
i would like to make a payment to my account using a visa gift card and can not seem to find where I can do that
3:46:46 PM

R****** T***** (name changed to protect the innocent)
I will look into this for you right away.
3:46:58 PM

Dawn Lovitt
thank you
3:47:06 PM

R****** T***** (name changed to protect the innocent)
You are welcome.
3:47:11 PM

R****** T***** (name changed to protect the innocent)
Please verify the full name on the account.
3:47:19 PM

Dawn Lovitt
Dawn R. Lovitt
3:47:36 PM

R****** T***** (name changed to protect the innocent)
Thank you for the verification.The records show that your current e-mail address is dawnlovitt@serviceprovider.yay, is that correct?
3:47:41 PM

Dawn Lovitt
yes (email address above was changed to protect ME)
3:48:11 PM

R****** T***** (name changed to protect the innocent)
Are you referring to making payments to words (she misspelled it, not me) your dell preferred account??
3:48:19 PM

Dawn Lovitt
yes
3:48:41 PM

Dawn Lovitt
i have been given a gift card and would like to use it toward this payment
3:49:46 PM

R****** T***** (name changed to protect the innocent)
Dawn, I would like to inform you that you can’t use the visa gift card to make a payment to words (she did it again) the account.
3:49:59 PM

Dawn Lovitt
you dont accept Visa?
3:51:18 PM

Dawn Lovitt
hello?
3:52:06 PM

R****** T***** (name changed to protect the innocent)
Dawn, you can use only your checking account to make payments.
3:52:21 PM

Roselin Thomas
For further information I request you to contact dell financial at 800 915 3355. They work from Monday to Friday between 7 am to 9pm CST.
3:52:48 PM

Dawn Lovitt
so, could I use my debit card? (yes, I was ignoring her direction…I was curious)
3:53:51 PM

R****** T***** (name changed to protect the innocent)
i am afraid you can’t.
3:54:01 PM

Dawn Lovitt
can you explain why?
3:54:16 PM

Dawn Lovitt
it is from my checking account. (she said “you can use only your checking account to make payments.”)
3:55:36 PM

R****** T***** (name changed to protect the innocent)
Dawn, as I informed for further information I request you to contact dell financial at 800 915 3355. They work from Monday to Friday between 7 am to 9pm CST.
3:55:56 PM

R****** T***** (name changed to protect the innocent)
Is there anything else apart from this I can assist you with?
3:56:04 PM

Dawn Lovitt
well, no (she did not REALLY assist me to begin with…)
3:56:11 PM

R****** T***** (name changed to protect the innocent)
Thank you.

——————————————————————
SO, with that, know that I have needed to use their pay by phone option before. For some reason Dell can not seem to send me a statement on a regular basis to save my life. I have it on my calendar to go online and check my account every two weeks to make sure it is current…I should not have to do this. Anyway, when you pay by phone or online they charge you anywhere from $9.95 – $13.95. Even in this case where I was trying to get ahead of my payment. What WONDERFUL customer service.

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Author: dawnlovitt

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